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Install and activate your eSIM on Samsung

Install just hours before your trip and activate during your flight or when you arrive at your destination.

Select the device on which you will perform the installation.

Select “Install with QR Code” if you have the code on another device to scan.

Learn step by step

●●●

Select the type of installation you wish to perform

Before you begin installation with a QR code, there are a few important points to be aware of:

  • You must have the QR code on another screen or device to scan it with your phone camera.
  • Make sure you have a stable internet connection throughout the process.
  • Please note that the QR code can only be scanned once.
  • Do not remove the eSIM from your device as you will not be able to use it again.

Let's get started together

01. Open Settings on your device

Press "Connections" and enter "SIM card manager". Then click on "Add eSIM" to start the installation process.

02. Open your email

Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.

If you have not received your code, Please contact us.

03. Scan the QR code and follow the installation steps

Scan the code sent to your email and follow the on-screen steps to install your eSIM. When you arrive at your destination, follow the activation instructions to connect to the internet.

eSIM installation guide with QR code

01. Settings

Go to your phone settings and then to "Connections". Verify that you have a stable internet connection (Wi-Fi or mobile data).

02. SIM card Manager

When you enter "Connections", look for "SIM card manager" to find your eSIM installation options.

03. Add your eSIM

Under "eSIMs", select "+ Add eSIM" to start the installation process of your new mobile plan.

04. Installation Options

Select "Scan QR from service provider".

Have the QR code ready, either printed or on another device. This code will be sent to your email when you make your purchase.

05. Scan the QR code

Scan the QR code we sent to your email by pointing the box shown on the screen over the QR code. Wait a few seconds while your new mobile plan is identifie

06. Add your mobile plan

Wait a few seconds until the plan is identified. Press ""Add"" to add it to your device.

07. Label your new data plan

If you want to change the name of your eSIM, click on your new plan and select the option that says "Name".


We recommend naming it, for example "CryptoSIM"

Congratulations! Your plan has now been installed and is ready to activate.

To activate:

  • You must be at the destination for which you purchased your eSIM
01.Open "Settings", go to "Connections" and then go to the SIM card Manager.
02.Under "Preferred SIMs", press "Mobile data" and select your new CryptoSIM eSIM.
03.Go back to "Connections" and enter "Mobile networks" and turn on "Data roaming" to activate your eSIM.

How do you know that your eSIM is active?

You can check in two ways:

01. Make sure there is at least one bar in the new signal icon on your phone.
02. In your device's settings, go to "Connections", and click on the "SIM manager" option. Verify that your new plan is activated and that it is selected as the preferred SIM for mobile data.

Don't worry; we are here for you!

We know this process is not easy, so you can find us 24/7 in our Support Chat.

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