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• This service can only be used with SIM-free or SIM-unlocked devices and eSIM-compatible smartphones. It cannot be used with tablets or Wi-Fi routers.
• iPhone XR and later models support eSIM (including the iPhone 17 series).
• Devices in mainland China and devices in Hong Kong and Macau (excluding iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) do not have eSIM functionality.

Apple : iPhone 17 Pro Max / iPhone 17 Pro / iPhone 17 / iPhone Air / iPhone 16 Pro Max / iPhone 16 Pro / iPhone 16 plus / iPhone 16 / iPhone 15 Pro Max / iPhone 15 Pro / iPhone 15 Plus / iPhone 15 / iPhone 14 Pro Max / iPhone 14 Pro / iPhone 14 Plus / iPhone 14 / iPhone 13 Pro Max / iPhone 13 Pro / iPhone 13 mini / iPhone 13 / iPhone 12 Pro Max / iPhone 12 Pro / iPhone 12 mini / iPhone 12 / iPhone 11 Pro Max / iPhone 11 Pro / iPhone 11 / iPhone XS / iPhone XS Max / iPhone XR / iPhone SE 3 (2022) / iPhone SE 2 (2020)

Samsung : Galaxy S25 / S25+ / S25 Ultra / S24 FE / Z Fold 6 / Z Flip 6 / Watch 5/6 series / S24 / S24 Ultra / S24+ / A54 5G / Fold / Note20 / Note20 Ultra / S23 / S23+ / S23 Ultra / S22 / S22+ / S22 Ultra / S21 5G / S21+ 5G / S21 Ultra 5G / S20 / S20+ / S20 Ultra / Z Flip / Z Fold 2 / Z Fold 3 5G / Z Fold 4 / Z Fold 5 / Z Flip 3 5G Fold / Z Flip 3 5G / Z Flip 4 / Z Flip 5 / Tab S9

Google : Pixel 10 / Pixel 10 Pro / Pixel 10 Pro XL / Pixel 10 Pro Fold / Pixel 9 / Pixel 9 Pro / Pixel 9 Pro XL / Pixel 9 Pro Fold / Pixel 9a / Pixel 8 Pro / Pixel 8 / Pixel Fold / Pixel 7a / Pixel 7 Pro / Pixel 7 / Pixel 6 Pro / Pixel 6 / Pixel 6a / Pixel 5 / Pixel 4 / Pixel 4a / Pixel 4 XL

Xperia (Sony) : 1 VII / 5 VI / 10 VI / 10 III Lite / 1 IV / 5 IV / 10 IV / 1 V / 5 V / 10 V

AQUOS (Sharp) : R10 / R9 pro / R9 / sense9 / wish 5 / wish 4 / Sense 7 / R8 Pro

OPPO : Reno11 A / Reno10 Pro 5G / Find N2 Flip / Find X3 Pro / Find X5 / Find X5 Pro / Reno 5 A / A55s 5G / Reno6 Pro 5G

Xiaomi / Redmi : Xiaomi 15T Pro / Redmi Note 14 Pro / Redmi Note 14 Pro+ / Redmi Note 13 Pro / Redmi Note 13 Pro+ 5G / Xiaomi 14 Pro / Xiaomi 14 / Xiaomi 12T Pro / Xiaomi 13 / Xiaomi 13 Lite / Xiaomi 13 Pro

HONOR : Magic 4 Pro / Magic 5 Pro

Huawei : P40 / P40 Pro / Mate 40 Pro

Motorola : Razr / Razr 5G / RAZR 40 / RAZR 40 Ultra / EDGE 40 Pro / G53 5G / G52J 5G / G53J 5G

OnePlus : 11 5G/12 5G

Nokia : G60 5G/X30 5G/XR21/X5

Rakuten : Hand 5G / Mini / Big-S / Big

Fairphone : 4/5

Microsoft : Surface Duo

Doogee : v30

Hammer : Exporer PRO / Blade 3 / Blade 5G

Planet Computers : Gemini/Gemini PDA

Stellar : X5

• An eSIM can only be activated on one device and cannot currently be transferred to another device. You cannot scan the same QR code on two devices, but some eSIM plans allow for tethering.

• If you want to continue using the eSIM, do not delete it. Once you delete the eSIM, you will no longer be able to read the QR code and it cannot be reissued.
• If your eSIM doesn't work for some reason, don't delete it.
• If your eSIM isn't working, please contact our customer support and we'll help you identify and resolve the issue.

• Setting up an eSIM requires a Wi-Fi connection, so it's best to install and activate your eSIM before you leave on your trip.
• You can activate your eSIM once you arrive at your destination, but please note that you will need a Wi-Fi connection to install it.

• Yes, you can use two SIMs at the same time: one for calls and SMS and one for data, using a SIM plan and an eSIM plan.
• However, please be aware that once you enable the SIM plan settings, you may incur international roaming charges when making calls or sending and receiving SMS.